Customer service, support, and complaints
At Amoura Studios, we strive to provide our customers with a pleasant shopping experience and quality service. If you have a question about your order, a product, or a delivery, our customer service team is available to assist you and find a suitable solution as quickly as possible.
Questions about your order
For any questions related to an order, we recommend that you contact us by email, including your order number. This allows us to quickly locate your file and provide you with more efficient assistance.
You can reach our customer service at the following address:
We respond to most requests within 24 business hours.
Questions about sizing
If you have any questions about the sizing, dimensions, or fit of an item, please do not hesitate to contact our customer service. We will be happy to advise you to help you choose the product that best suits you.
Complaints about product quality
If you believe an item has a defect, a quality issue, or does not meet your expectations, please contact our customer service as soon as possible.
To process your request more quickly, we recommend that you provide:
- Your order number;
- A detailed description of the problem encountered;
- One or more clear photos showing the defect or problem observed.
With this information, our team will be able to review your file as quickly as possible and propose a suitable solution.
Delivery and order tracking
For any questions regarding the delivery of your order, please provide us with your order number and any relevant information regarding your delivery tracking.
In case of an unusual delay, we will perform the necessary checks with the carrier to keep you informed of the situation's progress.
Other questions
Our customer service is also available to answer your questions regarding:
- Products;
- Deliveries;
- Payments;
- Address changes when still possible;
- Assistance requests after receiving your order.
We are committed to handling every request with seriousness and professionalism.
Right of Withdrawal
In accordance with applicable European legislation, you have a period of 14 days from the receipt of your order to exercise your right of withdrawal, without having to justify your decision.
The right of withdrawal can only be exercised after the actual delivery of the order. An order is considered delivered when the carrier's tracking (Track & Trace) indicates the status "delivered".
If you wish to exercise your right of withdrawal, please contact our customer service at the following address:
Please include your order number to facilitate the processing of your request.
Upon receipt of your request, our customer service will provide you with return instructions. Returned items must be sent back in their original condition, unused, and, if possible, in their original packaging.
Return shipping costs are the responsibility of the customer.
After receipt and verification of the returned items, the refund will be processed in accordance with current legislation.