Return policy

Returns Page

(A consumer is any natural person who enters into a legal transaction that cannot primarily be attributed to their commercial or independent professional activity.)

Information Regarding Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period is 30 days from the day:

• on which you, or a third party designated by you (other than the carrier), take possession of the goods, provided that you ordered one or more goods in a single order and they were delivered together;
• on which you, or a third party designated by you (other than the carrier), take possession of the last item, provided that you ordered several goods in a single order and they were delivered separately.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (for example, by email) at: support@amoura-studios.com.

You may use the model withdrawal form provided below, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication regarding your exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the standard delivery method offered by us), without undue delay and no later than 30 days after receiving your notification of withdrawal.

We will issue the refund using the same payment method you used for the original transaction, unless expressly agreed otherwise. In any event, you will not incur any fees as a result of the refund.

We may withhold the refund until:

• we have received the returned goods; or
• you have provided proof that the goods have been shipped back,

whichever occurs first.

You must return or hand over the goods without undue delay and, in any event, no later than 30 days after the date on which you informed us of your decision to withdraw. The deadline is met if you send the goods back before the 30-day period has expired.

You are responsible for the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and proper functioning of the goods.

Exclusions and Early Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts for:

• the supply of goods made to the consumer’s specifications or clearly personalized;
• the supply of goods that are liable to deteriorate or expire rapidly;
• the supply of alcoholic beverages whose price was agreed upon when the contract was concluded, but which cannot be delivered until after 30 days and whose value depends on market fluctuations;
• the supply of newspapers, periodicals, or magazines, except for subscription contracts.

The right of withdrawal expires prematurely for contracts for:

• the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if the seal has been broken after delivery;
• the supply of goods that, after delivery, have been inseparably mixed with other items;
• the supply of sealed audio or video recordings or computer software if the seal has been broken after delivery.

Model Withdrawal Form

Please always contact us at the following email address before returning any goods: support@amoura-studios.com.

The return address shown on our packages is not our returns address. You will receive our returns address by email upon request.

If you wish to withdraw from the contract, please complete the form below and send it to us by email.

Withdrawal Form

I/We () hereby give notice that I/We () withdraw from the contract concerning:

the purchase of the following goods () /
the provision of the following service ()

Ordered on: () ____________ / Received on: () ______________

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is submitted on paper):

Date: ______________

(*) Delete as appropriate.