Shipping policy

Shipping Policy

What is the delivery time?
The delivery time consists of two phases:

1. Processing Time
Within 1–3 business days after your order is placed, it will be reviewed, approved, and packed. Your package will then be prepared for shipment.

2. Delivery Time
France: 5–10 business days
Orders are shipped via Canada post

All delivery times exclude potential delays caused by customs. During busy periods such as Christmas, Black Friday, and New Year’s, deliveries may take longer than usual.

What are the shipping costs?
We offer free premium shipping. This includes insurance in case your package is stolen, lost, or damaged.

Where is my package?
Once your order has been shipped, you will receive an email containing a tracking number.

You can track your order through the tracking page on our website. To do so, click “Track Your Order” in the main menu.

For logistical reasons, your order may be shipped in multiple separate packages.

My tracking number isn’t working
It may take up to 5 business days for your tracking information to be updated. If no tracking information appears after a few days, please contact our customer service team.